Refund and cancellation policy
First day and day passes
Your first day (free when a friend invited you) and day passes cover one calendar day, ending at midnight your time. The price is the one shown at checkout before you pay. They aren’t refundable once bought.
15-day and 1-month passes
You can cancel a 15-day or 1-month pass from Settings → Pass within 48 hours of buying it. The days after the day you cancel are refunded pro rata to your original payment method: for example, a ₹899 1-month pass cancelled on its first day refunds ₹869. A pass that hasn’t started yet is refunded in full. After 48 hours a pass can’t be cancelled.
Extra stacks
Extra stacks are included at no extra cost: one flat price covers every stack you pick, so there is nothing separate to refund.
Failed, duplicate or unapplied payments
If money leaves your account but the payment fails, your bank or UPI app returns it automatically, usually within 5–7 working days. If you’re charged twice for the same purchase, or we can’t apply a payment to your account, we refund the extra payment in full. You don’t need to ask, but you can write to us.
How refunds reach you
Refunds go back to the method you paid with (UPI, card, net banking or wallet) through our payment processor, Razorpay. Once we start a refund it usually arrives within 5–7 working days; your bank may take longer to show it.
Delivery
Unaided is an online service. There is nothing to ship: a pass is available in your account as soon as the payment is confirmed.
Ask for a refund
Write to support@unaided.app from the email you sign in with, and include the payment ID from your receipt. We reply within 2 working days.
Who we are
Unaided is operated by Unaided. Our contact details are on the Contact page.